Refund policy

RETURN POLICY

30-Day "Paddle Performance Guarantee"

At ZADI Pickleball, we stand behind the quality, craftsmanship, and performance of our products. We want every customer to feel confident in their purchase.

For paddles purchased directly from zadipickleball.com and shipped within the United States, we offer a 30-Day Paddle Performance Guarantee.

If your paddle does not meet your expectations, you may request a return within 30 days of the delivery date for a refund, subject to the terms and conditions outlined below.

A 25% restocking fee applies to each paddle returned under this program. This fee helps cover product inspection, processing, cleaning, repackaging, and the loss of the product’s ability to be resold as new.

To qualify for a return under the 30-Day Paddle Performance Guarantee:

  • The paddle must have been purchased directly from zadipickleball.com.
  • The return request must be submitted within 30 days of the delivery date.
  • The paddle may show normal play wear from testing and evaluation but must not be intentionally damaged, abused, modified, or structurally compromised.
  • The paddle must be returned in a condition that allows ZADI to inspect and evaluate the product.
  • All returned products are subject to inspection before any refund is approved.

Customers are responsible for return shipping costs. Original shipping fees are non-refundable.

Refunds are issued to the original payment method within approximately 10 business days after the return has been received, inspected, and approved. Depending on your financial institution, it may take an additional 3–10 business days for the refund to appear on your account.

ZADI reserves the right to refuse any return that does not comply with this policy or that appears fraudulent, abusive, or inconsistent with normal product use.

The 30-Day Paddle Performance Guarantee does not apply to:

  • Final Sale items
  • Customized or personalized products
  • Gift cards
  • Promotional products
  • Giveaway, raffle, or contest prizes
  • Products otherwise designated as non-returnable

New & Unused Products Returns

New, unused products in their original condition may be returned within 30 days of delivery for a full refund of the purchase price.

To qualify, products must:

  • Be unused.
  • Include all original packaging and accessories.
  • Be free from damage or alterations.

Customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Final Sale Items

Products clearly identified as “Final Sale” at the time of purchase are not eligible for return, exchange, refund, or store credit.

Final Sale items include, but are not limited to:

  • Clearance merchandise
  • Closeout products
  • Discontinued products marked as Final Sale
  • Limited-release products designated as Final Sale
  • Customized or personalized products
  • Any item specifically identified as “Final Sale” on the product page or during checkout

Return Authorization

Before returning any item, you must contact ZADI Pickleball through our Contact Us page to obtain return instructions.

Returns sent without prior authorization may be refused or returned to the sender.

Customers are responsible for ensuring returned items arrive safely. We strongly recommend using a trackable shipping service and purchasing shipping insurance, as returned merchandise remains the customer’s responsibility until received by ZADI.

Shipping

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier’s operations.

If your package is lost or damaged during transit, please contact us promptly. We will work with you to assist in filing a claim with the carrier when appropriate.

Please verify your shipping address before placing your order. ZADI is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

LIMITED WARRANTY

ZADI Pickleball stands behind the quality of our products.

Paddles purchased directly from zadipickleball.com are warranted to the original purchaser to be free from defects in materials and workmanship under normal recreational use for 180 days from the date of delivery.

This Limited Warranty applies only to the original purchaser and is non-transferable.

Proof of purchase is required for all warranty claims.

Replacement paddles provided under warranty are not covered by a new warranty period and remain covered only for the remainder of the original warranty period, if any.

What Is Covered

This Limited Warranty covers manufacturing defects that materially affect the structural integrity or intended performance of the paddle, including defects in materials or workmanship occurring during normal intended use.

What Is Not Covered

This Limited Warranty does not cover:

  • Normal cosmetic wear.
  • Surface scratches.
  • Edge guard wear.
  • Paint chips.
  • Fading graphics.
  • Grip or overgrip wear.
  • Normal grit or texture loss.
  • Cosmetic imperfections that do not affect performance.
  • Damage caused by striking the ground, fences, posts, nets, other paddles, or any object other than a pickleball.
  • Abuse, misuse, neglect, or improper care.
  • Water damage.
  • Fire or excessive heat exposure.
  • Freezing temperatures or environmental damage.
  • Accidents or acts of nature.
  • Unauthorized modifications or repairs.
  • Installation of aftermarket accessories or alterations, including Slyce Caps or similar products.
  • Commercial use.
  • Rental or demo programs.
  • Products purchased secondhand.
  • Products purchased from unauthorized sellers.
  • Promotional, giveaway, raffle, contest, or prize paddles.
  • Claims made by anyone other than the original purchaser.

Warranty Claim Process

To initiate a warranty claim, please contact ZADI through our Contact Us page and include:

  • Order number
  • Proof of purchase
  • Description of the issue
  • Clear photographs of the product
  • Any additional information requested during the review process

ZADI reserves the right to inspect any product before approving a warranty claim.

Customers are responsible for shipping products to ZADI for inspection unless otherwise instructed. If a warranty claim is approved, ZADI will cover reasonable return shipping costs for the repaired or replacement product.

Warranty Resolution

If a warranty claim is approved, ZADI will determine, at its sole discretion, the appropriate remedy, which may include:

  • Repair of the product
  • Replacement with the same model
  • Replacement with a comparable model
  • Store credit
  • Refund of the original purchase price where appropriate

Warranty remedies are limited to the options above.

Limitation of Liability

To the fullest extent permitted by applicable law, ZADI Pickleball shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from the purchase, use, misuse, or inability to use any product.

Nothing in this Limited Warranty limits or excludes any rights that cannot be limited or excluded under applicable law.

Policy Updates

ZADI Pickleball reserves the right to modify or update this Return Policy and Limited Warranty at any time without prior notice. Any changes will apply only to purchases made after the revised policy becomes effective.

The version of the policy in effect on the date of purchase will govern that purchase.

If you have any questions regarding returns or warranty claims, please contact us through the Contact Us page on zadipickleball.com.